Return & Refund Policy
VK Brothers Electrohub Return & Refund Policy
Last updated - [02/26/2025]
At VK Brothers Electrohub, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below. This policy outlines the conditions under which returns and refunds are accepted, along with the steps to initiate the process.
1. Return Eligibility
Return Window:
Items can be returned within 30 days from the date of delivery. Requests made after this period may not be eligible for a refund or exchange.
Condition of Items:
To qualify for a return, products must be in their original, unused condition and include all original packaging, accessories, and documentation. Items that show signs of wear or damage due to improper use will not be accepted.
Non-Returnable Items:
Certain items such as personalized orders, digital downloads, and final sale products are not eligible for return unless they are defective or damaged upon arrival.
2. Initiating a Return
Contact Customer Support:
To begin the return process, please contact our customer support team at vkbrotherselectrohub@gmail.com or call [Insert Contact Number]. Provide your order number and details of the product you wish to return.
Return Authorization:
Once your return request is reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions for shipping the product back to us.
Packaging and Shipping:
Please securely package the item(s) and include the RMA number. Returns sent without an RMA number may be delayed or not accepted.
3. Refund Process
Inspection and Approval:
Upon receiving your returned item(s), we will inspect them to ensure they meet the return conditions. Once approved, a refund will be initiated.
Refund Method:
Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to appear in your account after processing.
Partial Refunds:
In cases where items are returned in a condition that does not meet our return policy criteria, or if only part of your order is returned, a partial refund may be issued at our discretion.
4. Exchanges
- Exchange Policy:
If you wish to exchange an item for a different size, color, or model, please indicate this in your return request. Exchanges are subject to product availability. If an exchange is not possible, a refund will be processed instead.
5. Shipping Costs for Returns
Customer Responsibility:
Unless the return is due to an error on our part or the product is defective, customers are responsible for the return shipping costs.
Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact our support team immediately. In such cases, we will provide a prepaid shipping label for the return.
6. Damaged or Defective Items
Reporting Issues:
If your order arrives damaged or defective, notify us within 7 days of delivery. We may require photo evidence of the damage or defect to process your claim.
Resolution:
Depending on the situation, you may be eligible for an exchange, replacement, or a full refund.
7. Additional Information
Processing Time:
Please allow up to 10 business days for returns and refunds to be fully processed after we receive your return.
Policy Changes:
VK Brothers Electrohub reserves the right to modify this Return & Refund Policy at any time. We recommend reviewing this policy periodically for any updates.
8. Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer support:
- Email: vkbrotherselectrohub@gmail.com
- Phone: 7018662537
Thank you for choosing VK Brothers Electrohub. We appreciate your business and are here to help ensure you have a positive shopping experience.